Returns & Refund Policy

You may return eligible products within 30 calendar days from the date of delivery. To qualify for a full refund, items must be unused, unaltered, and returned in their complete original packaging.

Contact our support team with your order number and item details. Once verified, we will issue a formal Return Authorization (RA) number and detailed return shipping instructions.

Customers are responsible for return postal costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked carrier service to guarantee safe arrival.

For health and safety reasons, opened hygiene products—including beauty, personal care, and pet grooming items—cannot be returned once unsealed. Clearance items and customized orders are also non-returnable.

Damaged or Defective Items

Refund Process & Timeline

If your order arrives damaged or incorrect, notify us within 48 hours of delivery. Clear photo evidence may be requested so we can arrange a free replacement or immediate full refund.

Upon receiving and inspecting your returned package, your refund will be processed back to your original payment method within 5 to 10 business days.

Late or Missing Refunds

Exchanges

If your refund has not posted after 10 business days, please check your card provider first. If you still require assistance, reach out directly to our customer support desk.

We do not offer direct exchanges. The fastest way to get your replacement product is to return the original item for a refund and place a fresh order online.

Contact Support for Returns

Need help starting a return or checking your refund status? Send us your order details and our team will get back to you within 24 hours.