Frequently Asked Questions
What payment methods do you accept?
Can I modify or cancel my order after placing it?
How do I know my order was confirmed?
Are prices inclusive of VAT and taxes?
We accept major debit and credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All prices and charges are processed in GBP (£).
Because orders are processed quickly through our global network, cancellations or changes must be requested within 1 hour of purchase by reaching out to support.
You will receive an automated email confirmation containing your order reference number and item summary immediately after checkout.
Yes, all listed prices on Trendora are in GBP (£) and include standard UK VAT where applicable at checkout.
Shipping & Delivery
How long does shipping take?
How can I track my shipment?
Will I have to pay import customs or duties?
Where do you ship to?
Standard international shipping typically takes 7-15 business days, as items are dispatched directly from our specialized global fulfillment network.
Once your parcel is dispatched, we send a tracking email containing a live tracking link so you can follow your delivery every step of the way.
Most orders arrive without additional fees. However, local customs charges or import duties may occasionally apply depending on your country's regulations.
We ship internationally to most countries worldwide. Simply select your delivery location at checkout to view available shipping options.
Returns & Refunds
What is your return policy?
How do I start a return?
Who pays for return shipping?
When will I receive my refund?
We offer a 30-day return window from the date you receive your order. Items must be unused, in original packaging, and in re-sellable condition.
To initiate a return, contact our support team with your order number and reason for return. We will provide return instructions and destination details.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.
Once our warehouse receives and inspects your returned item, refunds are processed back to your original payment method within 3-5 business days.
How are Trendora products sourced?
Do your products come with a warranty?
Why do product listings change regularly?
We curate trending items across Home, Tools, Outdoor, Beauty, Pet, Travel, and Auto by partnering directly with vetted international manufacturers.
Yes, all products purchased on Trendora include a standard 12-month manufacturer warranty against material defects and craftsmanship issues.
As a curated trending marketplace, we continually update our catalog with newly discovered tools and lifestyle essentials based on demand.
Account & Support
What if my item arrives damaged or incorrect?
How do I contact Trendora customer support?
What are your support operating hours?
Do I need an account to place an order?
If your order arrives damaged or incorrect, send photos and your order number to our team within 48 hours for a quick replacement or full refund.
You can reach our friendly support team via email at support@trendora.com or through our online contact form 24 hours a day.
Our customer support team operates Monday through Friday, 8:00 AM to 6:00 PM GMT. We aim to respond to all inquiries within 24 hours.
No, you can check out as a guest. Creating an account allows you to view past orders and save delivery addresses for faster future checkouts.